Shipping policy

Thank you for shopping with us! Below is our shipping policy to help you understand how and when your order will arrive.

Processing Time (Shipping Time)

All orders are processed within 1–3 business days (Monday to Friday and excluding holidays) after receiving your order confirmation email. You will receive another notification when your order has been dispatched.

Transit Time 

Once shipped, orders typically arrive within 6-9 working days. Please note that this timeframe may vary slightly depending on your location and any unforeseen postal delays.

Total Delivery Time 

Total delivery time is 7-12 days working days. (from Monday to Saturday). Please note, due to high demand orders can take up to 2 weeks to arrive.

Shipping Rates

We offer free shipping across the UK we also offer optional shipping protection which will insure you losses in the case of theft or the order being damaged or lost. Shipping costs will be calculated and displayed at checkout.

Delivery Delays

While we strive to meet the estimated delivery times, please understand that delays can occasionally occur due to high postal volume or issues beyond our control (e.g., weather, strikes, or customs clearance for international orders).

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email, allowing you to monitor the progress of your delivery.

Questions?

If you have any questions about your order or shipping, feel free to contact our customer service team at hello@dulila.com.